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frequently asked questions
For futher enquiries or collaborations, email us at [email protected]
Orders & Shipping
How long does it take for my shipment to arrive?
We ship to all regions across Australia within the period of 10 working days.
What is the cost of shipping to different regions within Australia?
The cost of shipping is free to ANY region that is within Australia.
How do I update my shipping address?
Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.
Warranty
What is the length of period for your warranty?
Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.
How can I claim the warranty?
Claims covered under these limited warranty may be made by reaching us at [email protected]
IMPORTANT
If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.
In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.
