frequently asked questions

For futher enquiries or collaborations, email us at [email protected]

How long does it take for my shipment to arrive?

We ship to all regions across Australia within the period of 10 working days.

What is the cost of shipping to different regions within Australia?

The cost of shipping is free to ANY region that is within Australia. 

How do I update my shipping address?

Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.

What is the length of period for your warranty?

Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.

How can I claim the warranty?

Claims covered under these limited warranty may be made by reaching us at [email protected]


If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.


Still have a question?

Please contact our live customer support chat box for more enquiries.
For less urgent enquiries, email us at [email protected]


free 20 day returns policy

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COSMO vs. Everyone else

Australia’s Most Advanced Purifier

ModelCosmo Prime® Air PurifierDyson Pure Cool Tower Fan TP04The Smart Air Plus PurifierZero+ Pro 5White PowerCube Series 6000 Air Purifier
PricePromo: $499$799$579$620$1399
3-in-1 HEPA Filter
Smartphone Control
Anion Mode
Real Time Air Quality Reading
Automatic Fan Speed
Night Light
Noise Level 20dB - 50dB40dB-56dB40dB - 60dB30dB - 50dB36 - 65 dB
Number of 5 star reviews371500
Warranty1 years2 years2 years2 years 2 years
Returns20 Days

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